Our Service Culture

The lifecycle of your AV system has many stages, from its initial concept to its final refresh.  TAV applies a process that sustains the value of your investment through its entire useful life, one that reflects a lifecycle approach to your AV system.

Our service culture embodies more than after-project support or basic maintenance services.  We make the measurement of service quality and feedback from the customer a basic part of everyone’s work experience – that expectation is well understood by everyone in the company.  Our entire organization is obsessed with what the customer wants – and at Todd Audio Visual, we want to be your best service provider.

We are clear about specifying the behavior that employees are expected to deliver, both with external customers and their coworkers.  We encourage a sense of responsibility for group performance, and we help employees see how their performance affects others.  We have established policies that are “customer friendly” and that show concern for our customers, and we have eliminated routine and rigid policies and guidelines that can erode customer satisfaction.

At Todd Audio Visual, there is no “customer service department” because customer service is everyone’s responsibility.

Since 1980, Todd Audio Visual has served our customers with an engineering-led approach to the life of AV systems integration.  It is an approach that takes the long-term view of your system that encompasses the design, installation, turnover, training and ongoing support of the system.

Many factors are considered at each stage of our process – from the overriding business need and value proposition, to user and operator needs, to unique functional and technical variables. The result of our collaboration with you is the right integration of technology and sophistication, providing you with a fully functional system that is easy to use and maximizes your return on investment.

Todd Audio Visual delivers professional-calibre AV systems design and project management services.  We take great care in providing superior project deliverables such as drawings, documentation, and control system programming.  In addition, our project managers, technicians, engineers, and installers have the experience necessary to work with other trades to get things done, and done right.

Our process begins with a careful needs analysis to establish your goals and intent, and we remain dedicated to these goals throughout all the phases of the project. Our work isn’t done until we turn your concepts and ideas into reality – effectively and economically.

The following description of our lifecycle approach to the overall process will offer a glimpse of what you can look forward to when working with Todd Audio Visual. We’ll be there to answer any questions or address any concerns you have along the way.

 

Needs Analysis and Budgeting 

To establish the parameters of your needs, we take a close look at the purpose of the space or technology and the people who will be operating the equipment. Next, a site survey provides insights into the architectural and environmental elements of the project, after which the TAV team will work through the function of the system versus budget, focusing on the benefits your investment will yield. A proposal will then be created providing scope of work, an equipment list, and our recommendations for installation, training, and maintenance.

 

Project Management 

Upon acceptance of the proposal, TAV initiates the project planning, design, and engineering components of the job.  A project timeline is established and an installation date approximated. A project manager (PM) is assigned to every TAV project and is the client’s primary point of contact during the construction of the facility. The project manager is responsible for:

  • Site inspections
  • Project cost determination
  • Project timeline development
  • Construction management
  • Manpower allocation
  • Ordering of equipment
  • Working with other trades/subcontractors
  • Maintaining client dialogue
  • End-user training

 

Design and Engineering

Once the project management function has been activated, TAV’s experienced staff of engineers, programmers and drafters will develop a programming document based on the needs analysis.  Depending on the requirements of the project, any necessary acoustic treatment needs will be addressed, and then schematic designs and construction documents will be completed.

 

Procurement and Fabrication

Once the design is complete, systems are often fabricated at our shop. Here, custom equipment racks, primary systems and sub-systems, are staged prior to delivery to site. The staging of systems and equipment allows for testing, burn-in and de-bugging prior to installation at your facility. This approach prevents time-consuming on-site troubleshooting, and expedites the timely completion and turn-over of the job.

 

Installation

After the system is tested, TAV’s certified installers and technicians meticulously integrate the equipment into your facility.  Our technicians participate in company training and educational programs, including seminars and manufacturers’ product training. In addition, all technicians have access to our internal knowledge base for product information, training materials, and company best practices.

 

Training

When the installation is complete and on-site testing has confirmed that the intent of the original system design has been met, your PM will verify your satisfaction with the system and arrange for operator training. TAV’s team will ensure that all those who access the technology feel comfortable in doing so.

 

Support Services

Critical to the success of any project is your satisfaction, and the ongoing operation of your system to the original design specification is an important component of that satisfaction.  Consistent with our lifecycle approach to Professional Services, TAV will continue to support your AV system following final turn-over of the project.  The focus of our Support Services offering is to continually return your system to its original design specification.

To provide peace of mind, and ensure a measurable return on investment, TAV offers a customizable and cost-effective suite of Support Services, delivered by industry-certified professionals.