Support Services

The rapid pace of technological change represents a challenge to the goal of a current and updated AV system.  Features, functionality and benefits can be lost when systems are not maintained to their most current revision; when ancillary and subsystems are changed or upgraded; when the demands of the business require new operating functionality; when new staff and new users are introduced to the system. To help you stay ahead of the curve and get the most out of your investment, Todd Audio Visual’s Support Services provides the expertise to keep things running smoothly, and the insight to help you gain enhanced functionality from your system.

Service, support and maintenance is an extension of Todd Audio Visual’s design and installation knowledge base – an extension of our lifecycle approach to your original investment in the AV system. Our Support Services program is built on decades of field experience, and leverages our understanding of the skills and expertise required to maintain systems in the real world.  At a minimum, our Support Services capability will regularly return your AV system to its original design condition, to the day when the system was first turned over to you.

Todd Audio Visual will work with you to create a customized service program that suits your objectives and budget.  From around-the-clock all-inclusive care to scheduled visits, there is a wide range of cost effective options that will protect your investment and provide you with the peace of mind that your AV systems are always at the ready to serve your business needs.

The menu of support services available includes:

  • All-inclusive Packages for Parts, Labor, Freight & Travel
  • 24/7 Support
  • Reprogramming and System Changes
  • Loaner Equipment
  • Preventative Maintenance
  • After-hours Phone Support
  • Training
  • Staffing
  • Certified Technicians
  • 100% Satisfaction Guarantee

 

Whether it was installed by us or by someone else, Todd Audio Visual’s experienced AV and IT staff will ensure that your AV systems investment continues to deliver value, and continues to meet the communication and collaboration needs of the business.